Account deletion
Effective & Last Updated: August 2026
Eco Grocery account deletion uses a secure Admin-approval process. Submitting a request does not immediately delete or disable your account.
Request deletion from the website
- Sign in with your registered mobile number.
- Open Account → Profile.
- Select “Request account deletion” and confirm.
Request deletion from the app
Open Profile, select Delete account, review the approval notice, and confirm. The same secure request is used by both App and Web.
While approval is pending
Your account remains usable. You can see the pending status and may cancel the request before an administrator approves it.
After approval
Disposable profile data, addresses, cart, wishlist, device tokens, notifications and sessions are removed. Your authentication identity is deleted. Orders and payment records may be anonymized and retained where required for tax, accounting, reconciliation, refunds, fraud prevention, disputes and audits.
Our customer care team is available to assist with any policy inquiries, orders, or support needs.