Privacy policy
Effective & Last Updated: August 2026
This Privacy Policy explains how Eco Grocery collects, uses, shares, retains, and protects personal information when you use the Eco Grocery mobile app, website, customer support, and related shopping services.
Information we collect
Depending on the features you use, we may process your mobile number and OTP authentication records; profile information such as your name and email address; delivery addresses; and location coordinates when you choose to provide location access or select a location. We also process shopping and service activity, including cart and wishlist contents, coupons, orders, delivery details, returns, replacements, refunds, and communications with customer support.
We may process technical information needed to operate the service, such as device and app information, notification tokens and preferences, analytics events, and diagnostic or crash information where those services are enabled. At checkout, we process payment status, transaction identifiers, and other payment references needed to confirm, reconcile, refund, and support a transaction. Payment card or UPI credentials entered in Razorpay's checkout are processed by Razorpay and are not stored by Eco Grocery.
How we use information
We use this information to create and secure accounts; authenticate users; maintain profiles, addresses, carts, and wishlists; apply coupons; check inventory and serviceability; calculate checkout totals; process and reconcile payments; fulfil, deliver, return, replace, or refund orders; respond to support requests; send order, account, and other service notifications; understand service usage; diagnose crashes and maintain reliability; prevent fraud, abuse, and unauthorized access; and meet applicable legal, accounting, and dispute-resolution obligations. Optional location information is used to help select or validate a delivery location and is not required when you can enter an address manually.
Service providers and sharing
Eco Grocery uses Firebase Authentication and Firebase/Firestore to authenticate users and store application and commerce data; Firebase Cloud Messaging (FCM) to deliver notifications; and Firebase Analytics and Crashlytics for usage measurement and diagnostics where enabled. We use Razorpay to process payments, Cloudinary to process and host media that a user chooses to upload, and hosting and infrastructure providers needed to make the app and website available. These providers process information on our behalf or as necessary to provide their part of the service, subject to their applicable terms and privacy practices.
We may also disclose information when required by law, to protect users or the service, to investigate fraud or abuse, or in connection with a business transfer.
Retention and deletion
We retain account and shopping information while your account is active and for as long as reasonably needed to provide the service, resolve disputes, prevent fraud and abuse, and meet applicable legal, accounting, tax, payment, and audit obligations. Retention varies according to the type of record and why it is needed; no fixed period applies to every category.
You can request deletion through the authenticated account-deletion flow in the Eco Grocery app or on the Eco Grocery website. Account deletion removes or clears personal profile information, saved addresses, cart, wishlist, and device or notification data covered by that flow. Records relating to completed or disputed transactions, including order, payment, refund, return, replacement, fraud-prevention, tax, or audit records, may be retained when reasonably necessary or legally required. Where appropriate, retained records may be de-identified or anonymized. Deletion may not be immediate where processing is required to complete an active order, return, replacement, refund, or dispute.
Permissions and your choices
Location and notification access are optional device permissions. You can deny or withdraw them in device settings, although this may limit location-assisted address selection or notifications. You can update available profile details, manage saved addresses and notification preferences, and use the app or website deletion flow. Contact Eco Grocery through the support option in the app or website for account, access, correction, deletion, or other privacy questions.
Security
We use authentication and access controls intended to restrict access to account and commerce data. No storage or transmission method is completely secure, and we cannot guarantee absolute security. Protect access to your phone and never share an OTP.
Children and target audience
Eco Grocery is a general ecommerce service intended for users who can lawfully make or authorize purchases. It is not intentionally directed to children. A parent or legal guardian should supervise and authorize any purchase made by a minor. If you believe a child provided personal information without appropriate authorization, contact support through the app or website.
Policy changes
We may update this policy when our services or privacy practices change. Changes will be published on this page, and material changes will be identified with a revised effective date where displayed.
Our customer care team is available to assist with any policy inquiries, orders, or support needs.